State Farm® Insurance Agent Matt Stoken
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ashley Graham
June 22, 2026
"Josh was absolutely amazing helping us when we hit a deer! The process was so easy and Josh did pretty much all of the work! Thank you Matt for training your employees so well and to Josh for the outstanding customer service!"
"We appreciate your trust in us! We’re here anytime you have questions, need help, or want to review your policy. Thank you for choosing our Charlotte State Farm office.
Matt Stoken - State Farm Insurance Agent"
Kathleen Saldana
June 19, 2026
"Thank you State Farm: Matt Stoken and staff,
Samantha, Ryan, Joel, etc…..
All of you people are the best , always respectful, helpful and caring!!!
I send them Pizza gift cards from:
Little Cesar’s.
(To give other customers ideas of appreciation!!!)
Thank you again!!!!!!
Sincerely,
Kathleen Saldana"
"Thank you for highlighting our service! We’re proud to help our Charlotte neighbors find peace of mind.
Matt Stoken - State Farm Insurance Agent"
Audrey Walker
June 18, 2026
"I love Sam! Every time I have a question or concern she’s quick to help me & get it figured out."
"Thank you for highlighting our service! We’re proud to help our Charlotte neighbors find peace of mind.
Matt Stoken - State Farm Insurance Agent"
Nathan LaSalle
June 18, 2026
"Matt has been our agent for many years. A terrific agent and excellent service from State Farm."
"Five stars — thank you so much! We’re so glad you chose our State Farm office for your insurance needs.
Matt Stoken - State Farm Insurance Agent"
No Brakes Given
June 16, 2026
"Jordan is the best! Got the best deal around!"
"Thank you, your feedback truly made our day! We’re so grateful for your loyalty and support. Our Charlotte State Farm team is always here for your insurance needs.
Matt Stoken - State Farm Insurance Agent"
Cruz Rodriguez
June 14, 2026
"As a first-time home renter, I honestly had no idea where to start when it came to renters insurance, but Josh Matties made the entire process feel so much easier. From the very beginning, he was incredibly patient, kind, and understanding. He took the time to explain everything to me, answered every question I had without ever making me feel rushed, and truly went above and beyond to help me understand what I needed. In a world where great customer service can be hard to find, Josh reminded me that there are still genuinely good people who care about helping others. His patience, professionalism, and willingness to help meant more to me than he probably realizes. We truly need more people like Josh in this world. I’m beyond grateful for all his help and would recommend him to anyone without hesitation."
"A sincere thank-you for your review, Cruz. We truly value your business and your kind words. Our State Farm team here in Charlotte loves serving customers like you!
Matt Stoken - State Farm Insurance Agent"
Loren Glasscock
May 12, 2026
"My wife needed some documents for our home to give to our mortgage company. Matt was very prompt in returning those to us, much sooner than we expected. Thank you for being our agent and the service we have gotten."
"Thanks for the 5 stars and being part of our Charlotte community! We always love hearing from you, please let us know whenever we can help.
Matt Stoken - State Farm Insurance Agent"
Joseph Graves
May 12, 2026
"They're very laid back people!
Super great service and help with everything you need!"
"Thank you for the wonderful review! It means so much to our Charlotte team to know we’re helping neighbors feel protected and cared for.
Matt Stoken - State Farm Insurance Agent"
Garry Matties
May 7, 2026
"Our agent was very thorough and professional. My husband and I are so happy we reached out to State Farm insurance."
"Thank you for taking the time to leave a review. We're thrilled to see this awesome rating for our Charlotte State Farm office! We appreciate your support.
Matt Stoken - State Farm Insurance Agent"
Chance Lairmore
May 6, 2026
"Josh was great to work with. Saved me money and made the switch very easy!"
"Thank you for the wonderful review! It means so much to our Charlotte team to know we’re helping neighbors feel protected and cared for.
Matt Stoken - State Farm Insurance Agent"
Angelique Peters
April 15, 2026
"Matt was able to cover me at a fair price when no one else would. But I've had nothing but complications the whole time I've been with them, and my home owners policy went up at renewal with no real reason why. I shopped around and found better coverage at a lower premium elsewhere. When I called to cancel the policy, Ryan was not very friendly and hung up on me twice. I said what I needed and perhaps I didn't make myself clear, but his statements to me were nowhere near what I said and his questions didn't make sense to me. I was talking to clarify what I wanted and he started talking over me but I continued to talk so he hung up... and no, I didn't use foul language. I called back and calmly asked him why he hung up on me. He said I yelled at him. I disagreed but he was still rude and angry at me. He snapped at me that he canceled my policy as requested, said he was done with me and to have a nice day, then hung up on me a 2nd time. I do not recommend this agency based on the way I was treated by Ryan when I wanted to cancel my policy. After this experience, I am glad I'm leaving and going to another insurance company."
"Thank you for sharing. This isn’t the level of service we aim for. Our Charlotte team wants to hear from you so we can make this right.
Matt Stoken - State Farm Insurance Agent"
Tamie Lynn Morgan
April 7, 2026
"people in the office were so very helpful and very kind"
"Thank you for letting us know about your experience. We hope to improve this. If you’d like to discuss your experience further,, please reach out to us here in Charlotte so we can help. Matt Stoken - State Farm Insurance Agent"
Danielle Hulsebos
February 20, 2026
"Jordan is the best age around!!"
"Danielle, your review means the world to us. Thank you for recognizing our efforts!
Matt Stoken - State Farm Insurance Agent"
Joseph Bauer
February 20, 2026
"Worked with John Shaibly with to enroll in car and home insurance. He made the process quick and painless. He gave the impression of competence."
"Amazing! We appreciate your trust in our team and look forward to continuing to serve you.
Matt Stoken - State Farm Insurance Agent"
Melissa Alvarez
February 20, 2026
"I was able to reinstate my insurance and make changes right away with an agent that was soooo extremely helpful and kind! The customer service is amazing and the prices are great compared to other insurance companies. We have car insurance and home insurance through State Farm. We are very pleased with everything!"
"Melissa, thank you for continuing to trust us. It’s our pleasure to help protect what matters most to you.
Matt Stoken - State Farm Insurance Agent"
Dave cooper
January 8, 2026
"Matt and team have always been there to help whenever I need it, awesome experiance!"
"Dave, we’re thankful for your feedback! Glad If there is anything else we can do to help, please let us know!"
Jodi Aldrich
January 6, 2026
"This company truly has your back. They are super helpful and friendly. My agent was Matt Stoken and he truly makes you feel like family, right along with the rest of his team. They are all very sweet and friendly people that have your best interest at heart. Thank you again for all you do!"
"Jodi, thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
TRUCKER J
December 17, 2025
"Great staff and they’ve answered any of my questions with integrity & honesty. Very knowledgeable and straight to the point(which I like). No bs and straight forward and will accommodate your situation. They’re family and that’s all I can say. Thanks for everything Matt."
"Thank you!"
Brandi Pettway
November 13, 2025
"Extremely rude and disrespectful to customers."
Jonathan S
October 22, 2025
"Amazing people in the office. Answered all the questions I needed to know. Reasonable price for great service."
Meshia Andler
October 8, 2025
"Absolutely Amazing 👏 insurance company, Matt is so kind and goes out of his way to help. This whole team is the best!! I HIGHLY recommend"
"Thank you Meshia!"
Brittany C
September 24, 2025
"I have always had a positive experience working with Matt Stoken and his team at State Farm. Matt has consistently shown professionalism, knowledge, and a genuine concern for ensuring I have the most suitable coverage for my needs. He clearly explains options, takes his time to address questions, and ensures I am confident in my decisions. The responsiveness and personalized approach of Matt and his team are what set them apart. They respond promptly, politely, and efficiently whenever I contact them. It is clear that Matt truly values his clients and strives to provide exceptional customer service."
"Thank you Britt! We are happy to be a good neighbor!"
Erin MacDonald
April 23, 2025
"One of my least favorite things is insurance, well at least it used to be until I started dealing with the staff at Matt's office. They are so kind, helpful and responsive. I have been a customer for quite a few years now and I have never had a bad experience with anyone in that office.
I recommend this office to anyone looking for a change in agents!"
"Thank you for taking the time to share your thoughts! We appreciate you and your family Erin!!"
Sydney Moore
April 4, 2025
"Matt Stoken goes above and beyond for his clients. He is extremely prompt, timely and truly cares about all aspects when communicating. When my girls and I were involved in an accident not only was he extremely dedicated to getting what needed to be done on his end, he was concerned for the wellbeing of us as a family! If you are looking for someone who will put time and effort into your family and their needs, it’s Matt Stoken!"
"Thank you for your kind works Syd! Hope you guys had a great weekend!"
Jeff Betterly
March 31, 2025
"Matt and his crew are amazingly helpful!
One call, or just stop by, and we are ready to go."
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"