Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of No Brakes Given

No Brakes Given

June 16, 2026

5  out of  5
rating by No Brakes Given
"Jordan is the best! Got the best deal around!"
Profile photo of Cruz Rodriguez

Cruz Rodriguez

June 14, 2026

5  out of  5
rating by Cruz Rodriguez
"As a first-time home renter, I honestly had no idea where to start when it came to renters insurance, but Josh Matties made the entire process feel so much easier. From the very beginning, he was incredibly patient, kind, and understanding. He took the time to explain everything to me, answered every question I had without ever making me feel rushed, and truly went above and beyond to help me understand what I needed. In a world where great customer service can be hard to find, Josh reminded me that there are still genuinely good people who care about helping others. His patience, professionalism, and willingness to help meant more to me than he probably realizes. We truly need more people like Josh in this world. I’m beyond grateful for all his help and would recommend him to anyone without hesitation."
We responded:
"A sincere thank-you for your review, Cruz. We truly value your business and your kind words. Our State Farm team here in Charlotte loves serving customers like you! Matt Stoken - State Farm Insurance Agent"
Profile photo of Loren Glasscock

Loren Glasscock

May 12, 2026

5  out of  5
rating by Loren Glasscock
"My wife needed some documents for our home to give to our mortgage company. Matt was very prompt in returning those to us, much sooner than we expected. Thank you for being our agent and the service we have gotten."
We responded:
"Thanks for the 5 stars and being part of our Charlotte community! We always love hearing from you, please let us know whenever we can help. Matt Stoken - State Farm Insurance Agent"
Profile photo of Joseph Graves

Joseph Graves

May 12, 2026

5  out of  5
rating by Joseph Graves
"They're very laid back people! Super great service and help with everything you need!"
We responded:
"Thank you for the wonderful review! It means so much to our Charlotte team to know we’re helping neighbors feel protected and cared for. Matt Stoken - State Farm Insurance Agent"
Profile photo of Garry Matties

Garry Matties

May 7, 2026

5  out of  5
rating by Garry Matties
"Our agent was very thorough and professional. My husband and I are so happy we reached out to State Farm insurance."
We responded:
"Thank you for taking the time to leave a review. We're thrilled to see this awesome rating for our Charlotte State Farm office! We appreciate your support. Matt Stoken - State Farm Insurance Agent"
Profile photo of Chance Lairmore

Chance Lairmore

May 6, 2026

5  out of  5
rating by Chance Lairmore
"Josh was great to work with. Saved me money and made the switch very easy!"
We responded:
"Thank you for the wonderful review! It means so much to our Charlotte team to know we’re helping neighbors feel protected and cared for. Matt Stoken - State Farm Insurance Agent"
Profile photo of Angelique Peters

Angelique Peters

April 15, 2026

2  out of  5
rating by Angelique Peters
"Matt was able to cover me at a fair price when no one else would. But I've had nothing but complications the whole time I've been with them, and my home owners policy went up at renewal with no real reason why. I shopped around and found better coverage at a lower premium elsewhere. When I called to cancel the policy, Ryan was not very friendly and hung up on me twice. I said what I needed and perhaps I didn't make myself clear, but his statements to me were nowhere near what I said and his questions didn't make sense to me. I was talking to clarify what I wanted and he started talking over me but I continued to talk so he hung up... and no, I didn't use foul language. I called back and calmly asked him why he hung up on me. He said I yelled at him. I disagreed but he was still rude and angry at me. He snapped at me that he canceled my policy as requested, said he was done with me and to have a nice day, then hung up on me a 2nd time. I do not recommend this agency based on the way I was treated by Ryan when I wanted to cancel my policy. After this experience, I am glad I'm leaving and going to another insurance company."
We responded:
"Thank you for sharing. This isn’t the level of service we aim for. Our Charlotte team wants to hear from you so we can make this right. Matt Stoken - State Farm Insurance Agent"
Profile photo of Tamie Lynn Morgan

Tamie Lynn Morgan

April 7, 2026

5  out of  5
rating by Tamie Lynn Morgan
"people in the office were so very helpful and very kind"
We responded:
"Thank you for letting us know about your experience. We hope to improve this. If you’d like to discuss your experience further,, please reach out to us here in Charlotte so we can help. Matt Stoken - State Farm Insurance Agent"
Profile photo of Danielle Hulsebos

Danielle Hulsebos

February 20, 2026

5  out of  5
rating by Danielle Hulsebos
"Jordan is the best age around!!"
We responded:
"Danielle, your review means the world to us. Thank you for recognizing our efforts! Matt Stoken - State Farm Insurance Agent"
Profile photo of Joseph Bauer

Joseph Bauer

February 20, 2026

5  out of  5
rating by Joseph Bauer
"Worked with John Shaibly with to enroll in car and home insurance. He made the process quick and painless. He gave the impression of competence."
We responded:
"Amazing! We appreciate your trust in our team and look forward to continuing to serve you. Matt Stoken - State Farm Insurance Agent"
Profile photo of Melissa Alvarez

Melissa Alvarez

February 20, 2026

5  out of  5
rating by Melissa Alvarez
"I was able to reinstate my insurance and make changes right away with an agent that was soooo extremely helpful and kind! The customer service is amazing and the prices are great compared to other insurance companies. We have car insurance and home insurance through State Farm. We are very pleased with everything!"
We responded:
"Melissa, thank you for continuing to trust us. It’s our pleasure to help protect what matters most to you. Matt Stoken - State Farm Insurance Agent"
Profile photo of Dave cooper

Dave cooper

January 8, 2026

5  out of  5
rating by Dave cooper
"Matt and team have always been there to help whenever I need it, awesome experiance!"
We responded:
"Dave, we’re thankful for your feedback! Glad If there is anything else we can do to help, please let us know!"
Profile photo of Jodi Aldrich

Jodi Aldrich

January 6, 2026

5  out of  5
rating by Jodi Aldrich
"This company truly has your back. They are super helpful and friendly. My agent was Matt Stoken and he truly makes you feel like family, right along with the rest of his team. They are all very sweet and friendly people that have your best interest at heart. Thank you again for all you do!"
We responded:
"Jodi, thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of TRUCKER J

TRUCKER J

December 17, 2025

5  out of  5
rating by TRUCKER J
"Great staff and they’ve answered any of my questions with integrity & honesty. Very knowledgeable and straight to the point(which I like). No bs and straight forward and will accommodate your situation. They’re family and that’s all I can say. Thanks for everything Matt."
We responded:
"Thank you!"
Profile photo of Brandi Pettway

Brandi Pettway

November 13, 2025

1  out of  5
rating by Brandi Pettway
"Extremely rude and disrespectful to customers."
Profile photo of Jonathan S

Jonathan S

October 22, 2025

5  out of  5
rating by Jonathan S
"Amazing people in the office. Answered all the questions I needed to know. Reasonable price for great service."
Profile photo of Meshia Andler

Meshia Andler

October 8, 2025

5  out of  5
rating by Meshia Andler
"Absolutely Amazing 👏 insurance company, Matt is so kind and goes out of his way to help. This whole team is the best!! I HIGHLY recommend"
We responded:
"Thank you Meshia!"
Profile photo of Brittany C

Brittany C

September 24, 2025

5  out of  5
rating by Brittany C
"I have always had a positive experience working with Matt Stoken and his team at State Farm. Matt has consistently shown professionalism, knowledge, and a genuine concern for ensuring I have the most suitable coverage for my needs. He clearly explains options, takes his time to address questions, and ensures I am confident in my decisions. The responsiveness and personalized approach of Matt and his team are what set them apart. They respond promptly, politely, and efficiently whenever I contact them. It is clear that Matt truly values his clients and strives to provide exceptional customer service."
We responded:
"Thank you Britt! We are happy to be a good neighbor!"
Profile photo of Erin MacDonald

Erin MacDonald

April 23, 2025

5  out of  5
rating by Erin MacDonald
"One of my least favorite things is insurance, well at least it used to be until I started dealing with the staff at Matt's office. They are so kind, helpful and responsive. I have been a customer for quite a few years now and I have never had a bad experience with anyone in that office. I recommend this office to anyone looking for a change in agents!"
We responded:
"Thank you for taking the time to share your thoughts! We appreciate you and your family Erin!!"
Profile photo of Sydney Moore

Sydney Moore

April 4, 2025

5  out of  5
rating by Sydney Moore
"Matt Stoken goes above and beyond for his clients. He is extremely prompt, timely and truly cares about all aspects when communicating. When my girls and I were involved in an accident not only was he extremely dedicated to getting what needed to be done on his end, he was concerned for the wellbeing of us as a family! If you are looking for someone who will put time and effort into your family and their needs, it’s Matt Stoken!"
We responded:
"Thank you for your kind works Syd! Hope you guys had a great weekend!"
Profile photo of Jeff Betterly

Jeff Betterly

March 31, 2025

5  out of  5
rating by Jeff Betterly
"Matt and his crew are amazingly helpful! One call, or just stop by, and we are ready to go."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Debra Martin

Debra Martin

March 28, 2025

5  out of  5
rating by Debra Martin
"Great people to work with."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Kailynn Peterson

Kailynn Peterson

March 13, 2025

5  out of  5
rating by Kailynn Peterson
"Kayla is awesome! She answer all my questions. I came to this office because my other insurance was super high and she made is cheaper. Thank you!"
We responded:
"I agree she is pretty awesome! Thank you Kailynn!"
Profile photo of Pat S.

Pat S.

January 15, 2025

5  out of  5
rating by Pat S.
"Answers are concise. Took care of all my questions."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of zach B

zach B

December 12, 2024

5  out of  5
rating by zach B
"Ryan has been extremely helpful. He has been transparent and helps find what is best for me. He always responds in a timely manner when questions are asked."