State Farm® Insurance Agent Matt Stoken
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Colin Smith
September 11, 2024
"Kayla is a great help. Very easy people to work with!"
Lindsay Britton
July 10, 2024
"Matt has always been extremely helpful when giving quotes, and also finding me ways to save money. Always goes the extra mile and is extremely informative! Awesome businessman, and awesome guy in general! Highly recommend!"
DaMaunie Jordan
July 10, 2024
"Matt Stoken has given me best insurance advice and I just started my policy with them last week and it’s been the cheaper option"
Amy Ridenour
May 21, 2024
"Goes above and beyond! Best customer service I've experienced possibly ever. Highly recommend Matt for your insurance needs!"
Jason Ham
April 1, 2024
"Just wanted to start off by Thanking all State Farm agents who assisted me during my accident and loss of my vehicle u guys are amazing & understanding.. a special thanks to Matt Stoken I really appreciate u my brother... Much love & respect to you 💪🏾"
"Thanks Jason!!"
Shonda Bourdo
March 18, 2024
"One of the best agents I’ve worked with! He is responsive, trustworthy, and helpful. Thanks for years of great service, Matt!"
"Thank you Shonda! Best of luck in your new job!"
Danielle D'Hondt
February 15, 2024
"Matt Stoken's office is the best! They always are so friendly, reliable, and personable. If I have to call them I know I can always look forward to making that call as I know I will 1) Talk to a human and 2) Always have the best experience. I will always highly recommend them for someone looking for insurance! Thanks State Farm Matt Stoken's office! You really make a difference! Keep doing what you do and you will continue to succeed!!!"
"Awwwww shucks! We appreciate you!"
Kellie Frees
January 29, 2024
"On top of saving us more than half (and getting us more coverage!), Samantha Wallace answered my call on a Saturday and got my worries cleared up ASAP. Highly. Highly recommend."
"24/7 on call Kellie! Means alot when in time of need you can talk to the same person and not a 800 number. Glad Samantha was able to take care of you! We appreciate you!"
Sierra Lunsford
January 26, 2024
"Matt stokens office is the best! My car insurance has become even cheaper! Kayla and all the gentlemen at the office are super helpful and get to know each client on a personal level. They always tell me to have a good weekend and ask me about my day. I always look forward to making that call on the 23rd for it being a bill lol. I will always recommend them for someone looking for insurance! Thanks State Farm Matt stokens office! You really make a difference!"
"We appreciate you Sierra. Thank you for your kind words as we really do try to get to know our customers. "
Patrick-Emma Merrow
January 25, 2024
"matt is the most helpful and reliable insurance agent ever! he takes the time for form good relationships with his customers and is always extremely helpful when something goes wrong. highly recommend!!!"
"Thank you Emma!!!"
April Lound
January 25, 2024
"I hit my first deer last night. It was almost midnight and I was out in the country. I contacted roadside to set up my tow, then I was sent to claims to start my claim process. It was the EASIEST process ever! Constant text updates of each step and progress that was made. It truly made everything stress free. Matt Stoken is a wonderful agent and always available to help with questions or concerns. I would HIGHLY recommend this office. Customer Service was chef’s kiss."
"Claims can be stressful so we are very happy to hear this from you April! Being on the side of the road that late at night is never fun so am pleased to hear you were taken care of by our roadside team. Please let us know if we need to reimburse you for your tow!"
Brian Raatz
January 21, 2024
"Poor communication, lack of honesty and poor customer service by Kayla, that is why I am not a customer. After declaration page was sent to me, I found auto ins. was 25% more than what I previously paid, for less than half the coverage, although home policy would've been 25 % less. After cancelling at that time (Dec 21st), it has taken over 16 days (Jan.8, 2024 ) to receive a refund... All she had to do was cancel credit card transaction, instead I had to contact State of Mich. Insurance Fraud Division and contacted BBB to file complaint, they are not a member of BBB, now I know why. Contacted credit card company for chargeback...received immediate refund from credit card company...no reponse from State Farm until Jan.10,2024, after contacted by State of Mich...No, she did not do everything right. I call and asked for a lower premium. Not lower, or half the coverage I had. When she sent me the declaration page, that is when I found out. After I told her to cancel payment (charge could've been reversed) it could've been cancelled, but she didn't, she let the charge go through. Now, after contacting the State of Mich. and my Credit Card company, I was issued a refund, as a charge back. As I was not advised anyone was to come by and take pictures of my home, I wouldv'e said "no, don't bother. The person you sent to take pictures nearly a week-10 days after I cancelled all insurance with your office, ignoring my "No Tresspasing" sign, I told him f--k no in a loud voice, not "yelling". He was tresspasing on my property. I don't care who you think you are, you don't get to tresspass onto my property and get treated with kid gloves, the sign is there for a reason. Again, you were not there. . Today is Jan.12, 3 weeks (+/-) after initially cancelling...right on top of things Matt...I have no desire to visit your office and I stand by my actions."
"Hey Brian, this is Matt Stoken. Alot to unpack here. First, I usually do my best to always help my team and have their back UNLESS they do something wrong. As you can see by other reviews, Kayla has been one of my best team members in my career and has helped tons of people out. Some of the comments you make are not matching up though. We have notes that on 12/19 you called saying you want the lowest coverage possible, and were upset with your last company for not calling you back. We did like you said. You paid over the phone for 6 full months. By your comment I am confused how you paid us more than what you are currently paying as it would seem you would know that. The next day you stormed into our office, saying you wanted to cancel, turned around and left. You were here literally 15 seconds so we had no chance to explain the refund process with you. We had to wait until the policies issues (usually takes 5-7 days) and then did a flat cancel like you asked. Exactly how you asked. We can not control the timing of refunds but to say Kayla and I (who has never spoke to you) thieves is incorrect. You can be upset that the refund does not happen overnight, I understand that, but our office did everything correct for you. We did not steal anything from you and I was notified your refund was being sent back. Lastly, we received a call from our team that takes pictures of homes that they went to your home for the insurance and you were vulgar and yelled at them. I told them to not worry that we had cancelled the insurance and no pictures were needed at that time. I apologize the refund takes time, but i assure you that every dollar you gave us, you are getting back. Kayla did nothing wrong at all though. If you would like to speak to me personally, I will be available all next week from 9-5 at the office and you are more than welcome to call me to discuss. Again, I am sorry you feel this way but our office did everything correct here."
Neysa Stacey
January 12, 2024
"Great staff! Great service! *** 1/12/24 update. Have now had multiple interactions with this team and I have to say my insurance rep is well informed and very patient with all my questions. He gives me options and works hard to try to get me the best deal."
"You are the best Neysa!"
nicole heddens
January 11, 2024
"Samatha Wallace was phenomenal. I have been calling around for auto quotes for a couple of weeks. She not only provided the lowest rate but was able to bundle my renters insurance. I didn’t spend hours on hold, her service was quick,friendly and affordable. I cannot say enough good things about her customer service."
"She has been an amazing rockstar in a short amount of time here at our office. We appreciate you trusting her to handle your insurance needs! We look foward to helping you out with anything you may need in the future!"
Sarah Kopulos
December 19, 2023
"Matt and his staff go ABOVE & BEYOND and take great care of their clients."
"We miss you! Hope Indiana is treating you well!"
Naomi Taylor
November 2, 2023
"Matt and his team are always so cheerful and ready to help you with your insurance needs and are fast and reliable with their work"
"Thank you so much for Naomi! Thank you for trusting us with your car insurance needs!"
Inimical Atchley
October 8, 2023
"It's complicated....for them not me."
"Thank you for your 4 star review. Please reach out to us to let you know who you are, and if you are even insured with us. If you are I would love to know what we can do to get a 5 star review. Thank you!!"
Regan Janetzke
September 27, 2023
"Friendly staff, especially Matt Stoken! He's been great with providing me with my home & auto for several years now🤗"
Charles Schnetzler
September 21, 2023
"Matt and his staff are awesome to work with! They genuinely care about their customers and make it easy to do business with."
Edmund Rood Jr
September 15, 2023
"Excellent customer service and affordable"
"We appreciate you Edmund and all the customers you have sent our way! Glad we are able to help"
Austin Culver
August 25, 2023
"I am delighted to express my utmost satisfaction with Matt Stokens State Farm Insurance Company. Their services, including the remarkable efforts of agent Kayla Valles, have exceeded all expectations. Kayla's attention to detail and genuine care for clients' needs made the insurance process seamless and enjoyable. The team's commitment to delivering comprehensive coverage and exceptional customer support is truly commendable. Without a doubt, Matt Stokens State Farm, along with Kayla Valles, deserves my highest recommendation for their outstanding services!"
"Thank you for the kind words. I have passed them along to Kayla as well! Appreciate you Austin!"
Gail Kuenster
August 18, 2023
"Matt Stoken, my State Farm agent, has always been extremely helpful, professional & always responds the same day whenever I have questions on my car insurance coverage! Thank you!"
"Thank you Gail! We are lucky to have customers like you!"
Joshua Barr
August 15, 2023
"I'm really happy with Matt Stokens State Farm Insurance. They make insurance easy and are super helpful. I totally recommend them if you need insurance. They're really good at what they do!"
"Thanks for the kind words Josh!"
Thomas Lowe
August 15, 2023
"I'm thrilled to share my exceptional experience with Matt Stokens State Farm Insurance Company! Their team, especially agent Kayla Valles, went above and beyond to provide outstanding service. From personalized coverage options to prompt assistance, they made navigating insurance a breeze. Kayla's expertise and dedication truly set this agency apart. Kudos to Matt Stokens State Farm for their top-notch service and commitment to their clients' peace of mind"
"Glad Kayla was able to help you Thomas, she is not too shabby! Thank you for your business and looking forward to meeting you!"
A Z
August 14, 2023
"Best experience working with an insurance company/agent! Matt gets things done and fast!! Highly recommended Matt and his office!!"
"Thank you!!"